Bike is amazing for the price, BUT the shipping quality is garbage. Not sure if that was on Populo or FedEx but the front wheel was so far from true this b*tch was growing a wooden nose (yes I was extremely careful when removing the bike from the box and away from the frame, no damage occurred then). The box was super torn up and multiple parts of the bike were exposed to the outside, luckily none of those parts were scratched though. It seemed as if they yeeted this mf off a cliff before catapulting it into the truck that delivered it to my door. Super fun bike though, I have it on max assist at all times and still get >20miles on one charge. Work on keeping the bike safe during shipping though, and try not to have the crank too finagled into the spokes.