The bike shipped to me from CA to WA with no damage. I've ordered a bike online before and have had it arrive damaged, so this experience was much better. The front fork was shipped backwards, like another review I saw mentioned, but was not too bad to fix. Front and rear derailer tuning wasn't too bad either, got it to the point of no chain rub and reliable shifting without too much work. I'm 5'9 and the small size fits me really well. Brakes arrived in working condition, but still need more tuning for quiet and strong braking. Overall this is a great bike for the price point, and feels like a 500-600$ bike. I would recommend this bike for someone looking for a bike that can handle an urban commute that has bumpy roads and hills to climb!